Terms of service

Last updated: 5 July 2026

These Terms of Service ("Terms") govern your use of dreo.live and your purchase of products from DREO. By using the Website and placing an order, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you must not use the Website or purchase products from us.

1. Business Information & Ownership

DREO is operated by LEUNG MS NGA SEE, a Sole Trader, trading as DREO.

  • Business trading name: DREO
  • Founder / Owner: LEUNG MS NGA SEE
  • Business status: Sole Trader (not a limited company)
  • Registered address: 31 Stortford Hall Park, Bishop's Stortford, England CM23 5AJ, United Kingdom
  • Email: info@dreo.live
  • US Customer Support: +1 (609) 234-3420
  • UK Corporate Office: +44 7365 878954
  • Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) / 2:00 PM – 10:00 PM (GMT/BST)

VAT Status: We are not registered for VAT. Sales tax may apply to US orders based on applicable state laws.

2. Contract Formation

When you place an order, you are making an offer to purchase products. We will send you an order confirmation email acknowledging receipt of your order. This does not constitute acceptance. Acceptance occurs when we dispatch the products to you, at which point a binding contract is formed.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:

  • Products are out of stock or no longer available.
  • Pricing errors occur.
  • Your payment method is declined.
  • We suspect fraudulent activity or other unlawful conduct.

3. Pricing and Payment

All prices are in United States Dollars (USD) . Payment is taken at the time your order is placed. We accept Visa, Mastercard, American Express, Discover, and Diners Club, processed securely through our trusted payment gateways.

We strive to ensure all prices on the Website are accurate. In the event of a pricing error, we will contact you before processing your order to confirm the correct price or cancel the order.

4. Delivery and Risk

Delivery terms are set out in our Shipping Policy. Risk of loss or damage to products passes to you upon delivery to your specified address. Title to products passes to you when we receive full payment.

5. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. We offer a straightforward 30-day return policy for all US customers.

6. Prohibited Uses

You may use the Website only for lawful purposes. You must not:

  • Use the Website in any way that breaches any applicable UK, US, or international law or regulation.
  • Use the Website to transmit or send unsolicited or unauthorised advertising or promotional material (spam).
  • Attempt to gain unauthorised access to the Website, our servers, or any related systems.
  • Use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use.
  • Use any automated system, including robots or spiders, to access the Website for any purpose without our prior written permission.
  • Reproduce, duplicate, copy, or resell any part of our Website or products without our prior written consent.

7. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, designs, and software, is owned by or licensed to DREO and is protected by UK, US, and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, perform, or otherwise use any content from the Website without our prior written permission.

8. Account Termination

We reserve the right to suspend or terminate your account and access to the Website at our discretion, without prior notice, if we believe you have breached these Terms or engaged in unlawful or fraudulent conduct.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We make no representations or warranties about the accuracy, reliability, or completeness of any content on the Website.
  • We are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or purchase of products.
  • Our total liability to you for any claim arising out of or in connection with your purchase shall be limited to the total amount paid by you for the products in question.

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of any term implied by applicable consumer protection laws (including your statutory rights regarding the quality, fitness for purpose, and description of goods).
  • Any other liability that cannot be limited or excluded by applicable law.

10. Governing Law and Jurisdiction

These Terms, your use of the Website, and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms, your use of the Website, or any contract between us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section limits or excludes any consumer rights that cannot be waived under applicable US federal or state law, including implied warranties and rights under the Magnuson-Moss Warranty Act where applicable.

11. US Consumer Rights

If you are a US consumer, nothing in these Terms limits or excludes any rights you have under applicable US federal or state law, including implied warranties under the Magnuson-Moss Warranty Act where applicable. For consumers in California, additional rights are provided under the CCPA as described in our Privacy Policy.

12. Dispute Resolution

We are committed to resolving any issues directly and fairly. If you have a complaint, please contact us at info@dreo.live or call +1 (609) 234-3420 (US) or +44 7365 878954 (UK). We will respond within 1 business day.

If we are unable to resolve your complaint directly, you may also seek assistance from:

These Terms are governed by the laws of England and Wales. This does not affect any consumer rights you have under applicable US federal or state law, including implied warranties under the Magnuson-Moss Warranty Act where applicable.

13. Changes to These Terms

We reserve the right to update these Terms from time to time. Changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

DREO
31 Stortford Hall Park, Bishop's Stortford,
England CM23 5AJ, United Kingdom

Email: info@dreo.live
US Customer Support: +1 (609) 234-3420
UK Corporate Office: +44 7365 878954
Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) / 2:00 PM – 10:00 PM (GMT/BST)