Welcome to DREO — your trusted independent online retailer of innovative home appliances and lifestyle products. We are dedicated to bringing you thoughtfully designed, high-quality products that make everyday life more comfortable and efficient.
Our Story
DREO was founded with a simple vision: to create products that solve real problems with elegant design and reliable performance. As an independent retailer, we carefully curate every product in our collection, working directly with trusted manufacturers to ensure quality, durability, and value. We are not a large corporation — we are a dedicated team passionate about delivering exceptional products and a seamless shopping experience.
Our Business Information
DREO is operated by LEUNG MS NGA SEE, a Sole Trader, trading as DREO.
- Business trading name: DREO
- Founder / Owner: LEUNG MS NGA SEE
- Business status: Sole Trader (not a limited company)
- Email: info@dreo.live
- Customer Support (US): +1 (609) 234-3420
- Corporate Office (UK): +44 7365 878954
- Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) / 2:00 PM – 10:00 PM (GMT/BST)
Our Locations
We operate with two locations to serve you efficiently:
| Location | Type | Address | Phone |
|---|---|---|---|
| United Kingdom | Administrative Office (Corporate) | 31 Stortford Hall Park, Bishop's Stortford, England CM23 5AJ, United Kingdom | +44 7365 878954 |
| United States | Fulfilment & Returns Centre | 3 Toftrees Ct, Princeton, NJ 08540, United States | +1 (609) 234-3420 |
This means your orders are picked, packed, and shipped from our US fulfilment centre — giving you faster delivery and hassle-free returns within the United States.
Our Commitment to You
We believe online shopping should be simple, transparent, and worry-free. That is why we are proud to offer:
- Free delivery on all orders to addresses across the United States (including all 50 states and Washington D.C.).
- Free 30-day returns — if you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund.
- A responsive customer service team — we aim to reply to all enquiries within 1 business day.
Consumer Reporting Mechanism
In compliance with the INFORM Consumers Act, we provide a clear and accessible mechanism for consumers to report suspicious marketplace activity. If you encounter any suspicious activity or have concerns about a product or transaction on dreo.live, please report it to us immediately:
- Email: info@dreo.live (please include "Suspicious Activity Report" in the subject line)
- Phone (US): +1 (609) 234-3420
- Phone (UK): +44 7365 878954
We take all reports seriously and will investigate promptly.
Thank you for choosing DREO. We look forward to enhancing your home with products you will love.