Refund policy

Last updated: 5 July 2026

This Return & Refund Policy applies to all purchases made through dreo.live. We want you to love your purchase, and we stand behind the quality of our products.

1. 30-Day Money-Back Guarantee

We offer a straightforward 30-day return policy. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of receipt for a full refund.

No restocking fees. No complicated forms. Just a simple, hassle-free return process.

2. Return Conditions

To be eligible for a return, items must:

  • Be in their original packaging.
  • Have all accessories, tags, and labels intact and included.
  • Have been subject only to reasonable inspection (as you would in a physical shop).
  • Not have been used, installed, damaged, or altered in any way.

3. Non-Returnable Items

The following items are not eligible for return (unless faulty):

  • Items that have been custom-made or personalised to your specification.
  • Perishable goods.
  • Hygiene-sealed items where the seal has been broken.
  • Digital content or software that has been unsealed or downloaded.
  • Gift cards and vouchers.

4. Free Returns

We are pleased to offer free returns on all eligible items within the United States. We will provide a prepaid return label to our US returns address:

DREO Returns
3 Toftrees Ct, Princeton, NJ 08540, United States

To initiate a return, please contact us:

  • Email: info@dreo.live
  • US Customer Support: +1 (609) 234-3420

Please have your order number ready.

5. Refund Process

Once we receive your returned item and verify its condition:

  • We will process your refund within 2 business days.
  • Refunds will be issued to your original payment method in USD.
  • If you prefer, we may also offer store credit or an exchange upon request.

Bank processing time: Please allow 5 – 10 business days for the refund to appear in your account, depending on your bank or card issuer.

6. Refused Deliveries

If you refuse delivery of your order, the package will be returned to us. Please contact us first to arrange a return — if we receive a refused package without prior communication, we will process it as a standard return and deduct any return shipping costs incurred (if applicable) from your refund.

7. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrectly described item, please contact us immediately:

  • Email: info@dreo.live
  • US Customer Support: +1 (609) 234-3420

We will arrange a resolution — this may include a full refund, replacement, or repair, depending on the circumstances, at no cost to you.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

DREO
31 Stortford Hall Park, Bishop's Stortford,
England CM23 5AJ, United Kingdom

Email: info@dreo.live
US Customer Support: +1 (609) 234-3420
UK Corporate Office: +44 7365 878954
Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) / 2:00 PM – 10:00 PM (GMT/BST)