Shipping Policy

Last updated May 06, 2025.

Where does DREO ship to?

-United States

Note: In order to ensure fast delivery and efficiency, the following areas may not have delivery support or may need additional delivery charges. If you need products delivered to one of the following areas, please contact our customer service at support@dreo.com before confirming your order.

-United States

Delivery	Area	Zip Code
Not Supported	Alaska	99501–99950
Not Supported	Hawaii	96701–96898
Not Supported	Puerto Rico	00601–00988
Not Supported	Guam	96910–96932
Not Supported	American Samoa	96799
Not Supported	Northern Mariana Islands	96950–96952
Not Supported	U.S. Virgin Islands	00801–00851
Not Supported	Marshall Islands	96960–96970
Not Supported	Palau	96939–96940
Not Supported	Armed Forces Americas	340xx
Not Supported	Armed Forces Europe	090xx–098xx
Not Supported	Armed Forces Pacific	962xx–966xx
Limited - Restrictions apply	Rhode Island	02801–02940

How will my order be delivered?

We select the carriers that work best for our users. Depending on your location and products, carriers may vary to ensure faster delivery and stock availability.

United States Standard Delivery: FedEx/USPS/UPS, delivery takes 3 to 7 working days.

Note: Delivery times may vary during holidays, peak demand season, major events, among other external factors.

How do I track my order?

You will receive an email including your order tracking code once the order is confirmed. You can visit https://www.17track.net/en and use the provided code to track your order delivery status.

Please contact support@dreo.com, or submit a request on our support center If you haven't received your tracking code.

I want to personally sign my package

Delivery couriers don't offer this option by default, if you need this service please contact support@dreo.com or or submit a request on our support center (additional fees may apply).

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can contact support@dreo.com within 2 hours after placing your order to modify the address.

Do I have to pay for delivery?

-Most products available on dreo.com have free-shipping.

Free-shipping Exceptions:

Whisk Set Replacement for BaristaMaker Milk Frother Air	$8
Whisk Set Replacement for BaristaMaker Milk Frother	$8
Water Filter Pitcher for Water Filter WF511	$8
True HEPA Replacement Filter for Purifier Tower Fan MC710S	$8
True HEPA Replacement Filter for Macro Max S	$8
Reverse Osmosis Filter Replacement for Water Filter WF511	$8
Remote Control for Serial Fans & Heaters	$8
PPC Cartridge for Water Filter WF511	$8
Post Carbon Filter for Water Filter WF511	$8
Pitcher Replacement for BaristaMaker Milk Frother	$8
Mineral Absorption Pads for Humidifiers - 16-Pack	$8
Extra ChefMaker Non-stick Basket	$8
Extra ChefMaker Grilling Rack New Version	$8
Extra ChefMaker Cooking Tray	$8
Extra ChefMaker Cook Probe	$8
Demineralization Cartridge for Humidifiers - 3-Pack,Compatible with Dreo Humidifiers HM311/311S/524/524S/306	$8
Demineralization Cartridge for Humidifiers - 3-Pack, Compatible with Dreo Humidifiers HM512S/713/713S/717S	$8
Demineralization Cartridge 3-Pack for Humidifiers for HM735S	$8
Aroma Pads for Humidifiers 24-Pack	$8
Aroma Pads 10-Pack for TurboPoly™ Fan 306&301, Diffuse Fragrances	$8
Antibacterial Cartridge - 3-Pack, Compatible with Dreo Humidifiers HM311/311S/524/524S/306	$8
Extra ChefMaker Cook Probe - CA	$8
Extra ChefMaker Cooking Tray - CA	$8
Extra ChefMaker Non-stick Basket - CA	$8
Post Carbon Filter for Water Filter WF511 - CA	$8
PPC Cartridge for Water Filter WF511 -CA	$8
Reverse Osmosis Filter Replacement for Water Filter WF511-CA	$8
Water Filter Pitcher for Water Filter WF511 - CA	$8

Coverage:

1.Loss Coverage. Packages Marked as “Delivered”: If your packages are marked as “delivered” by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
2.Damage Coverage. If your packages are damaged during transit, we will compensate you bby offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.
3.Mis-delivery by Courier. If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject toour approval.